> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.formester.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Connect Gmail, Outlook or SMTP to Send Form Emails from Your Own Address Send Formester emails (notifications, autoresponders, workflow emails and more) from your own Gmail, Outlook or SMTP mailbox. You can connect the mailbox right where you pick the sender, without leaving the page or losing what you've already typed. **You'll need:** a Gmail or Outlook account you can sign in to, or the SMTP server details from your email provider. **Important:** Allow pop-ups for Formester in your browser before connecting Gmail or Outlook. Sign-in happens in a small pop-up window, and if your browser blocks it, the account can't be connected. ## Where to find it Every place where you choose which account sends an email has an **SMTP Integration** field, for example: - **Automate** > **Email Notifications** - **Automate** > **Autoresponder** - The **Send email** step in **Workflows** - Emailing a submission or a form link from **Results**, **Save and Resume**, and survey emails and reminders The steps below use **Email Notifications**. They work the same everywhere else. ## Open the account list 1. Open your form, go to **Automate** > **Email Notifications**, and select **Add Email**. 2. Fill in the notification as usual, then open the **SMTP Integration** dropdown. You'll see the accounts already connected to your workspace. Pick one to use it, or select **Connect new account** at the bottom of the list. ![The SMTP Integration dropdown in the Add Email Notification panel, open, with Connect new account highlighted at the bottom of the list](https://storage.crisp.chat/users/helpdesk/website/-/1/5/6/e/156e23ff3485c400/01-account-list_cbdgo0.png) If you haven't connected any account yet, the field reads **No accounts yet: connect one**, and the list shows **No email accounts connected** with the same **Connect new account** option. 3. Choose a provider: **Gmail**, **Outlook** or **Custom SMTP**. ![The provider list inside the dropdown with Gmail, Outlook and Custom SMTP options highlighted](https://storage.crisp.chat/users/helpdesk/website/-/1/5/6/e/156e23ff3485c400/02-providers_1iujesa.png) ## Connect Gmail or Outlook 1. Select **Gmail** (or **Outlook**). A pop-up window opens with the Google (or Microsoft) sign-in page. The dropdown shows **Waiting for Google…** (or **Waiting for Microsoft…**) while you sign in. ![The dropdown showing Waiting for Google with Reopen pop-up and Cancel buttons while the sign-in pop-up is open](https://storage.crisp.chat/users/helpdesk/website/-/1/5/6/e/156e23ff3485c400/03-gmail-waiting_1arlrm1.png) 2. In the pop-up, sign in and allow Formester to send email on your behalf. 3. The pop-up closes on its own, and the new account is selected in **SMTP Integration**. You'll see a message that the account is connected and selected. If you closed the pop-up by mistake, select **Reopen pop-up**. To choose a different provider, select **Cancel**. ## Connect a custom SMTP account Use this for any other provider, such as Amazon SES, Mailgun, SendGrid or your company's mail server. 1. Select **Custom SMTP**. The **Add SMTP Account** panel opens on top of your notification. 2. Under **Select Smtp Service**, pick your provider, or **Other** if it isn't listed. 3. Fill in **Name**, **Username**, **Integration Password**, **Port**, **SMTP Server**, **From Name** and **From Address**, using the details from your email provider. 4. Select **Add account**. ![The Add SMTP Account panel filled in with example details, with the Add account button highlighted](https://storage.crisp.chat/users/helpdesk/website/-/1/5/6/e/156e23ff3485c400/04-add-smtp-account_s6fzzx.png) Formester sends a test email to the **From Address** to check the details before saving the account. ## Check it works When the account is connected, you'll see **Mail account created successfully** (for SMTP), and the account is already selected in **SMTP Integration**, shown as its name and address. Anything you typed in the notification before connecting is still there. Select **Save** to keep the notification. ![The Add Email Notification panel with the new account selected in SMTP Integration and the recipient details still filled in](https://storage.crisp.chat/users/helpdesk/website/-/1/5/6/e/156e23ff3485c400/05-account-selected_2d7qho.png) You can now pick the account in any other **SMTP Integration** dropdown too. ## If the account doesn't connect | Message | What to do | | --- | --- | | **Incorrect service provider** | Formester couldn't find the **SMTP Server** you entered. Check the address for typos, or copy it again from your email provider. | | **Allow pop-ups for this site to connect the account.** | Your browser blocked the sign-in pop-up. Allow pop-ups for Formester, then select **Gmail** or **Outlook** again. | | **This mail account is already connected. Ask its owner or an admin for access.** | Someone in your workspace has already connected this mailbox. Ask them, or an admin, to share it with you. | | **Couldn't connect the account. Please try again.** | Sign-in didn't finish. Select the provider again and complete the sign-in in the pop-up. | ## Frequently asked questions **Do I have to go to the Integrations page to add a sending account?** No. You can connect it from any **SMTP Integration** dropdown, and it's selected for you straight away. **Will I lose what I typed in the form while connecting an account?** No. The panel you were working in stays open, and everything you entered is kept. **Can I go back to Formester's default sender?** Yes. Where the list offers **None**, such as in **Email Notifications**, choose it to send from Formester's default address. **Can I use the same account in other forms?** Yes. Once connected, the account appears in the **SMTP Integration** dropdowns of your other forms too.